Technical Service:
Tech support materials are provided exclusively for customers and dealers. All material is the sole property of Sierra Products, Inc. and may not be used or reproduced without written permission.

Information contained in the following download files is provided to assist in the installation and repair of current and past production appliances. All repairs should be done by a qualified service technician. Follow all "Warning" and "Caution" information contained in the installation and trouble shooting guides. This information is in PDF format. If you are not familiar with PDF files you may download the information and a free copy of the program reader at the Adobe Reader website.

Replacement Parts - Are available online by filling out the following e-mail form. Include the model, manufacture date, and a description of the part or parts needed. We will return an e-mail with additional information and a price quote. Please include your phone number so we may reach you if necessary.

Additional tech support is available by filling out an e-mail request. A technician will review the information and provide additional information or suggestions. Please include your phone number so we may reach you if necessary.

 
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Select guide: Autolite Stove Guides / Grills / Electric / Pellet & Stove / Logs
Sierra/Shenandoah Wood Stoves
EF2100 Wood Heater Manual - Installation and Operating Instructions
Sierra Wood Burning Inserts - General Unit Dimensions
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual
Dial up Version:
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Ambassador Model 4700TEC Insert Installation, Operation and Maintenance Instructions - Part 3
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Cricket Model 5300 Insert Installation, Operation and Maintenance Instructions - Part 3
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 1
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 2
Sierra Evolution Model 8000TEC Insert Installation, Operation and Maintenance Instructions - Part 3
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual - Part 1
Shenandoah R77-E Wood Burning Heater (EPA Exempt) Owner's Manual - Part 2
Catalytic Warranty Information
Shenandoah R65 Wood & Coal Heater (EPA Exempt) Owner's Manual
 
Grills
EasyChef Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions
EasyChef Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions
EasyChef ECC24/30FL Built-In front loading Charcoal Grill Installation Instructions
EasyChef ECC24/30 Built-In counter top Charcoal Grill Installation Instructions
Dial up Version:
EasyChef Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions - Part 1
EasyChef Cast Aluminum Select EC21 & EC25 Barbecue and Rotisserie Installation and Operating Instructions - Part 2
EasyChef Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions - Part 1
EasyChef Stainless Steel EC24/R & EC30/R Barbecue and Rotisserie Installation and Operating Instructions - Part 2
 
Electric
Model 32,36,42 EFP Electric Fireplace Technical Information Sheet
Models SESF-B & SESF-G Electric Slimline Fireplaces Installation Instructions and Owner's Manual
Model SEF36 Electric Fireplace Installation Instructions and Owner's Manual
SEL Series Electric Log Sets (SEL18, SEL20, SEL24 & SEL30) Installation Instructions and Owner's Manual
 
EasyFire Pellet Heaters
EasyFire Pellet Fuel Combinations
EasyFire Operating Tips for Pellet Stoves
EasyFire AutoLite Igniter Replacement Instruction
EasyFire Autolite Software Upgrade 2004 and later
EasyFire Autolite Pellet Stove Update Feed Shaft Service Instructions
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions
EasyFire EF3801 Pellet Heater Manual Installation & Operating Instructions
EasyFire EF3800 Pellet Heater Manual Installation & Operating Instructions
EasyFire Pellet Heater Repair Manual
EasyFire EF5001U - Utility Pellet Heater Sales Summary
1001TH Remote Control Manual
Dial up Version:
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions - Part 1
EasyFire Pellet Insert Owner's Manual Installation & Operating Instructions - Part 2
EasyFire Pellet Heater Repair Manual - Part 1
EasyFire Pellet Heater Repair Manual - Part 2
EasyFire Pellet Heater Repair Manual - Part 3
 
2008 EasyFire Pellet Heaters
B Model Fan Motor Brush Service Instruction
EasyFire B Model Troubleshooting Guide
EF-3801B-AL Pellet Heater, Installation and Operating Instructions, P/N 140661r3
EF-4001B Autolite Pellet Stove Insert, Installation and Operating Instructions, P/N 140706r3
EF-5001B- AL Pellet Heater, Installation and Operating Instructions, P/N 140174r4
EF-5001UB Pellet Heater, Installation and Operating Instructions, P/N 14018020r1
 
Logs
Sierra Unvented Log Trouble Shooting Guide
Sierra Unvented Gas Log Annual Burner & ODS Pilot Service Instruction
Sierra Unvented (Vent-Free) CSA - Gas Log Set
Sierra Bi-Flo AGA Certified Vented Gas Log Kit Installation & Operating Instructions
Sierra Standard Bi-Flo Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo Standard See-Thru Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo FS (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Sierra Bi-Flo See-Thru FS (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Sierra Pinnacle Standard Bi-Flo and Millivolt Factory Safety Pilot Gas Log Kit Installation & Operating Instructions
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions
Oak Ridge FSM Zero Clearance (Factory Safety Pilot) Gas Log Kit Installation & Operating Instructions
Oak Ridge Standard Vented Gas Log Kit Installation & Operating Instructions
1315G Remote Manual
SR1001TH Maxitrol remote manual
Dial up Version:
Sierra Unvented (Vent-Free) CSA - Gas Log Set - Part 1
Sierra Unvented (Vent-Free) CSA - Gas Log Set - Part 2
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions - Part 1
Sierra UV36 (Vent Free) Gas Fireplace Installation & Operating Instructions - Part 2
 
Outdoor Hearth
Fire Ring Installation Information
Sierra UV360FP Outdoor Gas Fireplace Installation and Operating Instructions
 
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